1-Year Warranty with Free Service

At Aquafres RO, we stand by the quality of our products. Every new Aquafres RO system comes with a 1-year limited warranty from the date of purchase, covering manufacturing defects.

What’s Included:

  • ✔️ Free repair service during the warranty period for any manufacturing defect.

  • ✔️ Warranty applicable only when presented with the original sales receipt and warranty card at an authorized service center.

  • ✔️ Designed for domestic use, ideal for families of up to 7 members.

What’s Not Covered:

  • ❌ Replacement of consumable parts (filters, membranes, etc.)

  • ❌ Breakable parts like plastic housing, glass, and UV lamps.

  • ❌ Damage due to misuse, tampering, or unauthorized servicing.

  • ❌ Improper installation or use beyond specified water conditions.

⚠️ Important:
Warranty becomes void if the unit is opened or serviced by unauthorized personnel.

🔧 Annual Maintenance Contract (AMC) – Terms & Conditions

Hassle-Free Service | Regular Maintenance | Spare Replacements

With the Aquafres AMC, we take full responsibility for keeping your purifier running smoothly year-round. This contract includes periodic servicing and spare part replacement as per the model and water conditions.

✅ AMC Coverage Includes:

  1. Two periodic services per year for both UV and RO models.

  2. Free breakdown support during the AMC period.

  3. Filter Replacements:

    • UV Purifier: 1 pre-filter candle/year (max)

    • AG Compact Cartridge: 2 pre-filter candles/year (max)

  4. Activated Carbon Replacement:

    • UV: Activated Carbon Granules (twice/year) or Block (once/year)

  5. RO Purifier: Spare part replacement within the agreed limit, based on usage and water quality.

❗ Exclusions & Conditions:

The AMC does not cover:

  • Damage from fire, flood, electrical surges, misuse, dust, or breakage.

  • Non-recommended spare part usage.

  • Relocation or customer training visits.

  • Use of the purifier for more than 8 hours/day without prior agreement.

  • False or unnecessary service calls (chargeable).

⏳ Waiting Period for Pump & SMPS Repair:
3 months waiting after new or discontinued AMC. (Not applicable for uninterrupted renewals within 7 days of expiry.)

📦 Consumables Clause:
Part A (consumables) is non-refundable. Part B (service) is refundable on a pro-rata basis.

🔁 Extra Consumables:
Any parts beyond the allowed limit will be replaced on request and charged as per current rates.

💼 Additional AMC Terms:

  • ❌ No coverage for repainting, panel polishing, or decorative parts.

  • 🔍 The unit must be certified in working condition by an Aquafres technician before AMC activation.

  • 🛠️ Missed scheduled service (due to customer unavailability) will be treated as service rendered.

  • 📆 Service visits are made only on working days, excluding Saturdays, Sundays, and public holidays.

  • ⚠️ Aquafres is not liable for any injury, damage, or loss resulting from equipment use.

  • 🏠 Notify us of any address change within 10 days. Relocation & reinstallation is chargeable.

  • 🔒 AMC is non-transferable in case of resale/gift.

  • 🚗 Visits outside city municipal limits are charged at ₹99 per visit.

  • 💳 AMC payment must be made in advance by cash, cheque, or DD in favor of “Pure Aquafres RO Water Purifiers.”

  • ♻️ AMC renewal is subject to product condition and company discretion.

  • 🔄 Upgradation Requirement: If required, must be accepted by the customer at current rates.

  • ⚖️ Jurisdiction: Subject to courts in Delhi only.

📞 Need Help or Want to Renew?

Call us at: 9811244132
Email: care@aquafres.com