Shipping Policy
Order Processing Time
All orders are processed and shipped within 2-3 business days after your order has been placed and confirmed. Please note that orders are not shipped or delivered on weekends or holidays.
Delivery Timeline
Once shipped, our products are typically delivered within 7-10 business days. Delivery times may vary slightly depending on your location and external factors such as courier delays.
Shipping Confirmation & Tracking
After your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.
Refund and Replacement Policy
At Aquafres, we are committed to ensuring that you have a delightful shopping experience every time you make a purchase from our website. We take great care in packaging and shipping our products to ensure they reach you in perfect condition. However, we understand that sometimes things don’t go as planned. To give you peace of mind, we offer a straightforward and secure return and refund process in case you are not completely satisfied with your purchase.
ELIGIBILITY FOR REFUNDS OR REPLACEMENTS
Incorrect Product Received: If you receive a product that is different from what you ordered, we sincerely apologise for the inconvenience. To resolve this issue promptly, please email us a clear photo of the item you received and your order number. Once we verify the discrepancy, we will arrange for a hassle-free pickup of the incorrect item and send you the correct product at no additional cost. Please note that we cannot accept returns or provide refunds if the product has been used, as we are unable to resell it to other customers.
Damaged Product Upon Delivery: We carefully pack every order to ensure it reaches you in perfect condition. However, if your product arrives damaged, we deeply regret the inconvenience. In such cases, please email us a photo of the damaged item, along with an unboxing video and your order number. Once we receive and verify the details, we will immediately arrange for a replacement product to be sent to you at no extra charge.
Incomplete Order: If you ordered multiple items and did not receive everything in a single shipment, it’s possible that your order was split into multiple deliveries. However, if any items are missing from your final delivery, please contact us via email with your order number. We will quickly investigate the issue and ship the missing items to you on the same day.
IMPORTANT NOTES
Timely Reporting: To ensure a smooth return or replacement process, please report any issues within 2 days of receiving your order. Replacement will be delivered withing 4 to 5 days.
Non-Returnable Items: For hygiene and safety reasons, no products are eligible for returns unless they are incorrect or damaged.
REFUND PROCESS
Refunds for Incorrect or Damaged Products: Once we receive the returned product and verify its condition, we will be credited your refund to the original payment method within 5-7 business days.
Refunds for Missing Items: In case of missing items, if a replacement cannot be provided, we will issue a refund for the value of the missing item(s).